Challenges

This topic contains 1 reply, has 1 voice, and was last updated by  Andrew Ryeland 1 year, 10 months ago.

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  • #10311 Reply

    Gord Bell

    What are the challenges that you speak of, in the topic summary? Thanks! Gord

    #10377 Reply

    Andrew Ryeland

    Gord the challenges were 2 fold.
    First:
    I had to communicate that Bear Claw Tours operated only by advance reservation. I had a few instances where customers arrived without booking. Fortunately I was able to accommodate their tour.

    Second: Language. I don’t speak Mandarin and they sometimes have limited English. this is awkward and can be embarrassing for both parties. From my consultation with Webooook management, Chinese are acutely aware of their English skills and hate to be embarrassed. the solution is to communicate with them via SMS first, email second. I also created a special registration page just to ease this issue. See

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